Cancellation & Return
- Log into your ISAS shop account
- Go to My Orders
- Click on 'Return' against the item you wish to return or exchange
- Fill in the details and raise a return request
Correct Product |
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
Undamaged Product |
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging |
Product's original packaging/ box should be undamaged. |
- Go to My Orders
- Choose the item you wish to return or exchange
- Fill in the details
- Choose Request Return.
- When an item is damaged because of use or when it is not in the same condition as you received it.
- When any consumable item has been used.
- When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
- When items are tampered with or have missing serial numbers.