Cancellation & Return

'Cancel' button does not seen mean, The item has been delivered already.
'Return' button does not seen mean, The date of return policy is exceeds.
You can return item(s) within 10 days after delivery.
Visit My Orders to check the status of your replacement.
If any defected product is sold and customer wants to return that product then customer contact to us and courier it to us with the valid reason.
We check that product, if it is actually defected then we will accept that product and replace that product otherwise we again return it to customer. And it will take 7 to 10 working days.
No, ISAS shops will not be able to accept returns after the time period mentioned in the ISAS shop's Returns Policy.
You can raise a request to return your items with these simple steps:
  • Log into your ISAS shop account
  • Go to My Orders
  • Click on 'Return' against the item you wish to return or exchange
  • Fill in the details and raise a return request

Once you raise a request, you'll get an email confirming that your request is being processed. customer contact to us and courier it to us.
ISAS shop check that product, if it is actually defected then we will accept that product and replace that product otherwise we again return it to customer.
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the ISAS shop.
If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the ISAS shop.
You can get in touch with the ISAS shop to claim the warranty for your product (wherever applicable).
Your product will be checked for the following conditions:

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the ISAS shop.
To return/exchange your order, follow these simple steps:
  • Go to My Orders
  • Choose the item you wish to return or exchange
  • Fill in the details
  • Choose Request Return.
ISAS shop cannot accept returns of item(s) in the following cases:
  • When an item is damaged because of use or when it is not in the same condition as you received it.
  • When any consumable item has been used.
  • When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
  • When items are tampered with or have missing serial numbers.
For your Cash on Delivery order, refund will paid with the cash in hand.
You can visit 'My Orders' to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped.
refund will be processed as soon as the courier service provider confirms the return of the item(s).
You can request for the item to be replaced by visiting 'My Orders'.
Use the 'Return' option & fill out the details of the issue so that we can help you.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.